FAQs

ABOUT IM FIXED

As a repair specialist we have been fixing devices for over 10 years. Our quality replacement parts and exceptional customer service surpass client expectations and that’s not all, we also offer a price match promise on advertised repairs including common faults too, for further details click here.

All our repairs are also backed by a 12 month warranty for further details click here.

IMFIXED offer a national UK wide Call Out phone repair service.

With our Call Out service we send an IMFIXED Fixer out to you at work or home to repair your device. With this service we already cover most areas of the UK and are continuing to grow our coverage.

For the areas where we don’t yet have coverage you can use our Mail In service, where you post your device to us, we fix it the same day and send it back to you next day insured delivery.

Yes we are open at the weekend.

Saturday 9am–6:30pm
Sunday 10am–4pm

Like most third-party services, use of our repair services can void your manufacturer’s warranty. The good news is we use quality parts and provide our own warranty for all our repairs for further details please click here

Our walk-In service, is where you visit our store and get your phone (which devices) repaired straight away. Alternately you can make a booking in advance which means you save time too. Most repairs take around 30 minutes.  To contact us call 01204 520520 or you can email us info@imfixed.co.uk

Our experienced technicians will come to you at home, on holiday or the workplace to carry out your phone repair. Book a 1hour time slot via SMS or Email for our Technician to call In and fix your phone.  You only pay after your phone is fixed and the fault is 100% repaired.

Areas covered include :  Manchester, Bury, Wigan, Bolton.

All our repairs come with a no quibble 12 month warranty for your peace of mind. See Warranty terms and conditions.

If you are not located in the Bolton area or can’t make it to our store, you can post your device to us for an express repair service.

We can send you a Post-in Pack with pre-paid postage for your convenience.
​Just put your device in the pack and send it back to us.

IM Fixed can repair it the same day and send it back to you via 1st class signed for delivery.

IM Fixed guarantee all repairs for 12 months. See Warranty terms and conditions.

An IMFIXED Fixer is how we refer to our team of expert device repair technicians. Our Fixers are the best in the business. All our Fixers are highly experienced repair technicians that have gone through rigorous checks and performance tests to ensure you get the highest quality service.

Yes we offer a Business service you can read more about it here

REPAIRS

At IM Fixed phone or tablet repairs, we offer both a Call-Out Service, a walk In service and a Mail-In Service. Click here to find out more

For a Call Out appointment where one of our Fixers comes out to you a typical repair takes about 30 minutes.

For a Mail In repair, where you post your device to our Repair Centre HQ, we aim to fix your device the same day we receive it and send it back to you by Next Day Insured Delivery.

For a full list of our current mobile phone & tablet repair prices go to imfixed.co.uk, select your device and you will see the current repair prices that apply to your device.

Yes. The price you see, is the price you pay. No hidden extras.

That’s fine, we have an affordable rental phone service you can use.  Enquire by emailing us at info@imfixed.co.uk or call us on 01204 520520 to find out more.

Use the original free post label provided to you during the purchase.  If you booked your own courier please contact IM Fixed and we will send you a label via email.

Yes in most cases. With our Call Out or Walk In phone repair service we can normally repair your phone the same day.

You only need to send us your phone. We don’t need the SIM card, charger or any other accessories.

Yes. We offer a Water Damage repair service.

Our water damage repair service aims to restore your device back to working order. One of our skilled IMFIXED Fixers will strip down your device, put it through a chemical cleaning / drying process and then re-build & test your device.

Due to the nature of water damage these repairs are not available as a Call out service  and are only available through our Mail In Service.

Warning – due to the nature of water damage not all devices can be repaired as water and electricity don’t mix well and the damage is sometimes beyond repair. We will do everything possible to try to restore your device to a functional working order. We have a very good success rate (approximately 8 in 10 devices repaired) but we cannot guarantee success. In some instances, your device still might not work after we have carried out this repair. Therefore, the fee for this service is chargeable whether the device is repaired or not.

Any motherboard related issue can take up to 7-14 days.

Any Software related issue can take up to 7-14 days.

We operate a No Fix, No Fee policy. If we cannot repair your device, you don’t pay.

  • If you want to cancel your repair order you must do this before you send the device to IM Fixed and your order will be fully refundable. Once we have received the device and depending on the type of repair we may not be able to cancel your order.
  • The Consumer Contracts regulation stipulates the following:
    • Consumers have a right to a refund when an item fails to match the information given prior to purchase and, often more helpfully, for any reason within a minimum 14-day cooling off period…….For further details click here
  • The Consumer Rights Act 2015 summarizes the following:
    • Within 30 days of purchase you can ask the retailer of a digital product to fix a problem before you’re entitled to ask for a refund……… For further details click here

We only use the highest quality (AAA quality) parts for all our repairs. For added reassurance we also offer a Comprehensive 12 Month Warranty on all repairs?  See Warranty terms and conditions.

Apple themselves do not actually sell parts. However for all our repairs we only use the highest quality (AAA quality) parts made to the exact specifications of Apple parts and quality controlled. We also offer a Comprehensive 12 Month Warranty on all repairs – See Warranty terms and conditions.

IM Fixed is the alternative repair service to Apple or Samsung.  We use quality parts and our knowledgeable experienced Technicians provide a quality service backed by a 12 month warranty. See Warranty terms and conditions.

When IM Fixed carries out a repair on a waterproof device that involves opening and closing the device, we cannot guarantee that your device will be 100% waterproof after the repair has been completed.

We know how valuable your device is so we send your device back to you using Royal Mail Special Delivery, which is tracked and insured up to £500

The repair should not in any way affect your data. However, as a precaution, we do advise all customers to back up their data before getting their device repaired.

We cannot be held responsible for any loss of data due to repairs carried out on your device, please ensure any important data is backed up before the device is booked in.

IM Fixed will not repair any device that has been bricked, blocked or jail-broken. The device will be sent back and the customer will be refunded. However if the device has been sent for a diagnostic or liquid damage this will not be refunded.

Yes. We offer a full, comprehensive 12 month warranty on all repairs? see our terms and conditions for further details.

REFURBISHED PHONES or TABLETS

Our trained technicians always test the device before it is dispatched. We test many different aspects of Each device including buttons, vibration, sound, cameras, charging ports, Wi-Fi speakers, signal, front screen, LCD display, power setting and much more.

Yes all refurbished phones sold come with a warranty, this will depend on the model.

Customers get a 14 day money back guarantee and all refurbished phones come with a warranty dependent on the model.

We usually dispatch refurbished mobile devices orders within 7-10 working days. However this may depend on the stock levels and other circumstances. If for any reason there is a delay you will be informed by a member of our customer services team.

We usually dispatch refurbished mobile devices orders within 7-10 working days. However this may depend on the stock levels and other circumstances. If for any reason there is a delay you will be informed by a member of our customer services team.

Not over the phone? But you can on our website and you can pay in instalments via Klarna.

The key benefits are listed below:

Save money,

14 day moneyback warranty

We fully test every single device

Its environmentally friendly

Unlocked to all major networks

The key benefits are listed below:

Save money,

14 day moneyback warranty

We fully test every single device

Its environmentally friendly

Unlocked to all major networks

Have you got a Question? Get in Touch