FAQs

How does the IMFIXED Repair Service work?

IMFIXED is the easy way to get your phone or tablet repaired. We offer both a Call Out Service, a Drop Off Service and a Mail In Service..

What locations do you cover?

IMFIXED offer a national UK wide Call Out phone repair service.

With our Call Out service we send an IMFIXED Fixer out to you at work or home to repair your device. With this service we already cover most areas of the UK and are continuing to grow our coverage.

For the areas where we don’t yet have coverage you can use our Mail In service, where you post your device to us, we fix it same day and send it back to you next day insured delivery.

How much does it cost to repair my phone?

For a full list of our current mobile phone & tablet repair prices go to imfixed.co.uk, select your device and you will see the current repair prices that apply to your device.

Do you offer a warranty on repairs?

Yes. We offer a full, comprehensive 6 month warranty on all repairs.

Can you fix my phone today? Do you offer Same Day appointments?

Yes in most cases. With our Call Out phone repair service we can normally send an IMFIXED Fixer out to you the same day to repair your device.

What happens if you cannot repair my device? Will I still be charged?

We operate a No Fix, No Fee policy. If we cannot repair your device, you don't pay.

Do you repair water damaged phones?

Yes. We offer a Water Damage repair service.

Our water damage repair service aims to restore your device back to working order. One of our skilled IMFIXED Fixers will strip down your device, put it through a chemical cleaning / drying process and then re-build & test your device.

Due to the nature of water damage these repairs are not available as a Call Out Service and are only available through our Mail In Service.

Warning - due to the nature of water damage not all devices can be repaired as water and electricity don’t mix well and the damage is sometimes beyond repair. We will do everything possible to try to restore your device to a functional working order. We have a very good success rate (approximately 8 in 10 devices repaired) but we cannot guarantee success. In some instances, your device still might not work after we have carried out this repair. Therefore, the fee for this service is chargeable whether the device is repaired or not.

How long does a repair take?

For a Call Out appointment where one of our Fixers comes out to you a typical repair takes about 30 minutes.

For a Mail In repair, where you post your device to our Repair Centre HQ, we aim to fix your device the same day we receive it and send it back to you by Next Day Insured Delivery.

What is an IMFIXED Fixer?

An IMFIXED Fixer is how we refer to our team of expert mobile phone repair technicians. Our Fixers are the best in the business. All our Fixers are highly experienced repair technicians that have gone through rigorous checks and performance tests to ensure you get the highest quality service.

What parts do you use for repairs?

We only use the highest quality (AAA quality) parts for all our repairs. For added reassurance we also offer a Comprehensive 6 Month Warranty on all repairs.

Do you use genuine Apple parts?

Apple themselves do not actually sell parts. However for all our repairs we only use the highest quality (AAA quality) parts made to the exact specifications of Apple parts. We also offer a Comprehensive 6 Month Warranty on all repairs.

How do you return my device?

We know how valuable your device is so we send your device back to you using Royal Mail Special Delivery, which is tracked and insured up to £500.

Are all costs included?

Yes. The price you see, is the price you pay. No hidden extras.

Is my data safe?

The repair should not in any way affect your data. However, as a precaution, we do advise all customers to back up their data before getting their device repaired.

We cannot be held responsible for any loss of data due to repairs carried out on your device, please ensure any important data is backed up before the device is booked in.

What do I need to send with my phone? Do you need the SIM card?

You only need to send us your phone. We don’t need the SIM card, charger or any other accessories.