Iphones are a great investment; they’re sturdy, intuitive, and generally speaking, they retain their value. However, that doesn’t mean they are indestructible. If your iPhone screen goes black and becomes unresponsive, it could be a sign of a serious system error. In the worst-case scenario, the hardware has been damaged. Your initial response may be to panic and rush to the Apple store to get it fixed, but this could be costly and sometimes is unnecessary.
It is always recommended that you rule out any software related issues that may be causing your iPhone to show a black screen. In this article, we will be taking you through some of the common steps our very own technicians would take to rule out software issues and get your iPhone back up and running in no time.
It may seem obvious but turning your device off and on again is the first step when dealing with a black screen. If there is simply a minor firmware issue, you can try to hard reset your iPhone. This can be done in two ways: –
- When working with an older iPhone that still has a mechanical home button, you can simply hold down the power button and the home button at the same time for 10 seconds.
- If you have an iPhone X or newer model that no longer includes the home button, you can press and release the volume up button, press and release the volume down button, then hold down the power button. In some instances, you may have to hold down the power button for slightly longer for this to work, so give it time.
Eventually, the Apple logo should appear on your screen in both instances, and your phone will work as normal.
The next step is to start checking for apps that may be causing your iPhone some problems. Downloading new apps can be exciting. However, if you have noticed that your iPhone is black screening more frequently since downloading a new app, you may have found the culprit.
If you are keen on keeping the app, exit the app and check for updates as there may be a bug that the developers have recently fixed. Once you have updated all apps in the App Store, you should reboot your phone to see if the problem has been solved. If there is no update available, you may want to uninstall the app for the time being to protect your iPhone.
According to a study in the UK, the average person’s screen time currently stands at 3 hours and 23 minutes a day – and this figure is only set to rise. We are all guilty of spending way too much time on our devices, and in doing so, we neglect our battery life. Although Apple claims that we should all be letting our iPhone battery completely drain once a month to help calibrate the estimated battery life, it may come as a shock when your device doesn’t turn on.
Sometimes an unexpected drained battery can be the reason why your phone is stuck on a black screen which is why you should plug it in and leave it to charge for 30 to 45 minutes. When recharging an iPhone that has black screened, you should ensure that it is in a cool, moisture-free environment that is less than 32 degrees Celsius in temperature. When possible, you should use the original charging cable and plug that came with the device or another compatible USB charger.
If, after a few minutes, that charging indicator icon has not appeared on the screen, you should try to carry out a forced restart whilst keeping your device connected to the charger. Once it has reset and the icon appears, leave your device to charge to at least 50 per cent before unplugging and using again.
One of the latest apple updates removed the percentage number next to the battery icon to create a more aesthetically pleasing home screen, but this can result in an accidental battery drain. Fortunately, you can resolve this issue by going into Settings, Battery and turning on battery percentage.
Itunes IOS System Restore
When you have addressed the battery, app faults, carried out a hard reset, and none of these methods has fixed your black screen issue, the next step is to use iTunes. Using iTunes can restore your iPhone to its factory settings. However, this will mean all of your apps, photos, contacts and data will be wiped from your device. A factory reset will help fix any of the more complex system errors your device may have and rectify the black screen issues.
If you have already recently carried out a backup of your iPhone, you can go straight into the factory reset with iTunes. If not, you may want to consider data recovery software to retrieve everything lost during a reset. We always recommend regularly backing up your iPhone and using iCloud to ensure that if you do have issues with your phone, all your data is easily retrievable.
The first step is the prepare by ensuring your computer or laptop is updated with the latest version of iTunes. Once this is confirmed, you should connect your iPhone to the device using a USB cable, preferably the original cable supplied with your phone. Once connected, you can follow these steps:
If you have an older model that contains a mechanical home button, you can hold down the home and power button together. If you are working with a newer model, you should press and release the volume up button, press and release the volume down button and then hold the power button when the ‘connect to iTunes’ screen appears.
In both instances, you should keep the buttons pressed down when the apple logo appears, as you will need to enter recovery mode. On the next screen, you will be given the option to Restore or Update. Begin by selecting update to ensure your phone has the latest software available, but you should choose to Restore if it is up to date.
Device Firmware Upgrade
If your iPhone is still stuck on the dreaded black screen of death after trying all of the previously mentioned methods, the final option is a Device Firmware Upgrade. Your device requires iOS firmware updates from Apple now and then to fix any problems, update features and fix holes in security. A DFU is often seen as the last resort to fixing a black screen as it is usually the most effective in reviving unresponsive phones.
The method used to put your iPhone into DFU mode will vary based on what model you are working with. If you have an iPhone 6 or earlier model, you should begin by attaching your iPhone to your laptop or computer with a USB cable. From there, open iTunes and start holding down the power and home buttons for at least 8 seconds. The slide to power off screen should appear, at which point you release the power button but keep hold of the home button. A notification should pop up on your computer screen saying, ‘Itunes has detected an iPhone in recovery mode’. You can now release the home button.
This process can be challenging to master, and you may have to attempt it a few times before it works, but your iPhone screen will be black if it has been done correctly. Your iPhone should then appear in the listed devices on iTunes, which you can then select. A window will appear with the message ‘If you are experiencing problems with your iPhone, you can restore its original settings by clicking Restore iPhone.’ You then choose to restore your iPhone.
If you have an iPhone 7 or 7 plus, which has a non-mechanical home button, you will have to carry out a slightly different method as the button does not work when the device isn’t on. In this case, you simply follow the previously mentioned method, but instead of pressing down the home button, you press the volume down button.
If you have a newer iPhone model that does not have a home button, the procedure to enter DFU mode becomes slightly more complicated. Connect your iPhone to your computer and open iTunes as usual. Then, quickly press and release the volume up button, press and release the volume down button and press and hold the power button until the screen turns black. From here, you will hold the power and volume down buttons for five seconds, then release the power button but keep hold of the volume down button until iTunes says, ‘iTunes has detected an iPhone in recovery mode.’ At which point you can release your hold.
Again, this method for the newer iPhone models is slightly more complicated and may require a few attempts to get to DFU mode. Once you have completed this, you simply hold the home button and wake button to exit DFU mode and wait for the apple logo to appear.
Iphone Screen Repairs
If you are still having no luck fixing the black screen of death after trying all of these options, your iPhone may have hardware damage. iPhones that have recently been dropped or endured water damage and are suffering from black screens often indicate a deeper issue. In this instance, it is advisable to seek an iPhone screen repair service from a reputable service centre that can quickly diagnose the problem and advise you on the best course of action. Often people will be inclined to visit Apple stores to fix their iPhones, but if it is not under warranty or an AppleCare plan, you will likely have to pay out more than you’d like.
Get In Touch!
At Imfixed, we pride ourselves on our fast, friendly, professional and reliable service. If your iPhone screen has gone black and is in need of repair, don’t wait for the issue to get worse! Get in touch with our team at Imfixed today, who will be able to advise and assist you on the best course of action. We offer Nationwide services via post and offer a call out, pick up and drop off service within a 20-mile radius of Greater Manchester.
If you have any questions or concerns, don’t hesitate to get in contact with our team at Imfixed today on 01204 520520, or you can email us at [email protected]. Our friendly and knowledgeable in-store team will be more than happy to assist you and get your iPhone repaired as quickly as possible.