What Can We Do for You?
At IM Fixed, we provide various warranties dependent on the type of repair and the device being repaired.
Although the use of our repair service may void your manufacturer’s warranty. If your device is still under Warranty then please take it to the manufacturer. The Warranty is linked to a specific device as identified by its unique IMEI Number OR Serial Number and to a customer as identified by the records on our system.
IM Fixed Warranty will cover you for any re-occurrence of the original fault and for the part replaced /repaired only. If additional faults arise, they will not be covered under the terms of this Warranty. Additionally the Warranty WILL NOT cover ACCIDENTAL DAMAGE, nor will the cover extend should the device CHANGE OWNERSHIP.
a) Smartphones & Tablets
- iPhone/iPad OEM Screen Replacement: Lifetime Warranty
- iPhone/iPad Standard Quality Screen Replacement: 12 Months Warranty
- Other Phone & Tablet Screen Replacement: 12 Months Warranty
- Component Replacement: Lifetime Warranty
- Battery replacement: 6 Months Warranty
b) Laptops & Computers
- Software Repair: 1 Months Warranty
- Hardware Repair: 3 Months Warranty
- PS4 Blue Light of Death (BLOD): 3 Months Warranty
- Hard Disk Replacements: 3 Months Warranty
- Disk drive replacements: 3 Months Warranty
- Accessory and controller repairs: 3 Months Warranty
- Liquid Damage: 1 Months Warranty
- Logic Board Repair: 1 Months Warranty
- Accessories: 28 Days Warranty
e) Refurbished / 2nd Hand Devices
All refurbished and 2nd hand devices are valid for return and refund within the 30 days of purchase. After this 30 days you are only eligible for repair or replacement for faults not caused by accidental damage. The repair or replace policy is only valid for 3 months after purchase.
1.0 Warranty Terms & Conditions
1.1 This Agreement commences from the date you pass the device to IM Fixed representative and continues until we have repaired or otherwise returned your device (“Services”), whichever is sooner, and received any payment due from you.
1.2 We shall make all reasonable efforts to repair your device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.
1.3 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement.
1.4 We shall notify you when the device has been repaired and is available to return (mail in Repairs) or collection. If you do not collect the device within 60 days, we may dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be payable by you accordingly.
1.5 If we are unable to complete the service for any reason, or the service will incur further costs payable by you, we will notify you immediately.
1.6 Our out of warranty/chargeable repairs are guaranteed for 1-Year from the date the device is returned to you from our offices or repair completed on site.
For liquid damaged devices, the warranty is only valid for 30 days and only relates to any parts that were fitted during the repair. If the Equipment develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply. The warranty includes the repaired part(s) only and does not include further damage to the repaired part(s). We are not liable for the postage costs of getting the device to us, but we do cover return postage for warranty repairs only.
1.7 For devices that have dents to the metal rear covers or frame surrounds (particularly relevant for iPad, Microsoft Surface and iPhone front glass repairs), our technicians may need to straighten or file away small areas to ensure the correct positioning of replacement front glass/screens and to prevent any sharp edges causing injury. We make every effort to minimise the cosmetic appearance of such repairs. Generally, it is not necessary to replace the rear covers for minor dents, but if you prefer to have a cosmetically ‘perfect’ repair, we are able to fit brand new replacement rear covers for an additional charge if required.
1.8 We conduct testing both before and after repair to identify any additional faults with your device. For devices that have been given to us following accidental damage e.g. the device has been dropped or has experienced water damage, some internal components can be weakened but still appear to function normally. Whilst these weaknesses may not be evident on pre-testing, the repair process itself (by opening up the device) can sometimes cause these weakened components to develop a fault. Our technicians take great care when repairing your devices, but prevention of further damage to an already weakened component cannot be guaranteed. We will notify you of any additional repairs that may be required and will request your approval before proceeding. We are not liable if additional faults are identified as a result of the repair process itself. Whilst we make every effort to warn customers if there is potential for additional faults/complications, this cannot always be known in advance.
1.9 Mobile devices that are sold as being waterproof are originally sealed in the manufacturers factory with special machines and special liquid proof gaskets. When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use the best possible techniques.
Repair Refunds or Replacement
Subject to 1.7 & 1.6 above refunds will only be given once IM Fixed has attempted re-repairs or we deem the phone to be irreparable and the repair is within the warranty period.
2.0 What is Covered Under the Warranty/Guarantee?
2.1 If a repair is to be carried out under a guarantee or warranty we may ask you to provide evidence of such warranty or guarantee.
2.2 You shall remain liable for our charges in relation to any repair or part of a repair that falls outside the terms of any guarantee or warranty.
2.3 All parts used by IM Fixed shall be guaranteed for a period of one year from the date your mobile phone is returned to you.
The warranty includes only those parts repaired or supplied by us and DOES NOT cover any ACCIDENTAL DAMAGE to the repaired parts. If your mobile device develops any additional faults unrelated to the original repair, the repair warranty contained in this paragraph shall not apply.
2.4 If the repair is not covered by a guarantee or warranty or the repair is outside the scope of the guarantee or warranty you shall be charged for the repair in accordance with the estimate provided.
2.5 Accidental damage will be determined by IM Fixed inspection of the device, signs of accidental damage to the parts fitted by IM Fixed such as cracks, dents, marks from the impact will void your warranty.
2.6 Liquid Damage
The liquid damage diagnosis fee is taken up front and is non-refundable and not included in the final repair cost. All liquid damage repairs carried out by IM Fixed shall be guaranteed for a period of 30-days. You will receive a refund for the cost of repairs carried out if the initial repairs cannot be rectified with re-repair attempts. Note: The initial diagnostic charge and non-reusable parts such as chip-sets, capacitors & resistors are non-refundable charges.
2.7 Logic board repairs
All logic board repairs carried out by IM Fixed shall be guaranteed for a period of 30-days. If the repair fails within the 30-day period we will attempt re-repairs under warranty. If we are unable to repair the device we will issue a refund on the repair and parts used. Note: The initial diagnostic charge is non- refundable. Any work being carried on logic boards may cause further unavoidable damage due to the sensitive and fragile nature of the repair and IM Fixed cannot accept liability for any such damage. If the logic board repair is not successful there may be a charge of £20 for any parts used.
2.8 If you are unhappy with your repair and you wish to have your old part changed back then you will be charged a £35 labour fee for the time we have spent on the device. However, we can only issue a refund if the part is still in good condition and shows no signs of accidental damage. If we issue you a refund then the £35 will be deducted from your refund amount and you will be refunded the rest of the repair price minus the £35.
3.1 IM Fixed liability to you in relation to any issue arising out of or in connection with this Agreement shall be limited at our option to: (a) payment of the cost of having the repair done again; (b) repaying any amount you paid in respect of the repairs (c) replacing your mobile device with a mobile device of the same or similar quality, in this order respectively.
3.2 Any data or information you may have stored on your mobile device shall remain your sole responsibility and IM Fixed will not be responsible for any loss or corruption of such data. It shall be your responsibility to ensure that all data on the device is appropriately backed-up.
3.3 Nothing in this clause shall apply to limit or exclude our liability for: (a) breach of any terms implied by statute; (b) any claim arising under the Consumer Protection Act 1987.
3.4 We shall not be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, profits, goodwill or other indirect or consequential loss or damage how so ever arising.
3.5 We shall not be liable for any damages arising under this Agreement unless you give us written notice of your claim within 30 days of becoming aware of the circumstances giving rise to the claim or, if earlier, 30 days from the time you ought reasonably to have become aware of such circumstances.
3.6 We shall not be liable to you for any delay or failure in performance of our obligations under this Agreement arising from circumstances beyond our reasonable control.
3.7 We are not liable for the loss or damage of devices during shipment or courier and any loss or damage will remain the responsibility of the company contracted for shipment or courier.
4.1 A diagnosis fee of £20 shall be charged in relation to any fault-finding investigation carried out by IMFixed on any smartphone but any such fee shall be waived if IM Fixed is commissioned to repair the fault or are unable to repair the fault.
4.2 A diagnosis fee of £35 shall be charged in relation to any fault-finding investigation carried out by IM Fixed on tablets but any such fee shall be waived if IM Fixed is commissioned to repair the fault or are unable to repair the fault.
4.3 A diagnosis fee of £35 shall be charged up front for laptops and desktop computers, this diagnostic fee is non-refundable. This diagnostic fee will not be included in your final repair price.
5.0 Warranty Claim?
If you need to make a warranty claim, you will need your receipt supplied to you at the time of your original repair.
The quickest and easiest way to make a claim is by calling IM Fixed on 01204 520520. Alternately you can contact us at [email protected] or by post to Warranty Claims, 101A Tonge Moor Road, Tonge Moor, Bolton, Greater Manchester, BL2 2DL.
Please include your name, repair address, repair date and order number along with details of the original repair and the problem you are now experiencing. This will assist us in providing a quick and efficient service. You can be assured your satisfaction is our number one priority.