Apple Independent Repair Provider

Warranty

At imFixed, we provide clear and fair warranty coverage across repairs, refurbished devices, new devices and retail products.

Warranty terms depend on the service or product purchased and apply from the date your repair is completed or your product is purchased.

Repair Warranty (Phones, Tablets, Laptops & Consoles)

All standard repairs carried out by imFixed include a 12-month warranty on parts and labour.

What This Covers

Our repair warranty covers:

  • The original fault repaired by imFixed
  • Replacement parts supplied and fitted by us
  • Labour required to correct a covered fault

If the same fault reoccurs within the warranty period as a result of the part fitted or work carried out by imFixed, we will inspect the device and, where covered, repair it again at no additional cost.

The warranty applies only to the original device and customer and is not transferable if ownership changes.

Diagnostics & Fault Assessment

Phones, Tablets, Laptops & Consoles

Diagnostics are free for standard faults.

If we are unable to repair your device, you will not normally be charged unless a specific diagnostic fee was agreed beforehand.

Water / Liquid Damage

A £25 diagnostic fee applies to all liquid-damaged devices.

This fee is non-refundable due to the extensive inspection, cleaning and testing required.

The diagnostic fee is not deducted from the final repair cost unless specifically agreed otherwise.

Repair Warranty Exceptions

Water / Liquid Damage Repairs

Liquid-damage repairs are covered by a 30-day warranty.

This warranty:

  • Applies only to parts replaced during the repair
  • Does not cover future corrosion
  • Does not cover faults unrelated to the original repair
  • Does not guarantee that further liquid-related issues will not develop

Logic Board Repairs

Logic board repairs are covered by a 30-day warranty.

If the same repaired fault returns within this period, we will attempt to repair the board again.

If we are unable to successfully complete the repair, a refund of the repair charge may be considered, excluding:

  • Diagnostic fees
  • Non-reusable components
  • Parts specifically ordered or consumed during the repair

Refurbished Phones & Tablets

All refurbished phones and tablets purchased from imFixed include a 12-month warranty.

What Is Covered

The warranty covers genuine hardware faults that are not caused by accidental damage, misuse or liquid damage.

What Is Not Covered

The refurbished-device warranty does not cover:

  • Accidental or impact damage
  • Liquid damage
  • Software issues caused by updates, apps or customer changes
  • Unauthorised repairs or modifications
  • Cosmetic wear
  • Normal wear and tear
  • Damage caused after purchase

If a refurbished device develops a genuine hardware fault during the warranty period, please return it to imFixed with your proof of purchase.

Depending on the circumstances and your statutory consumer rights, the appropriate remedy may include a repair, replacement or refund.

Refurbished devices also have a 14-day return period. Full details can be found in our Delivery & Returns Policy.

New Phones & Tablets

All brand-new phones, tablets and other new electronic devices purchased from imFixed are covered by the applicable manufacturer's warranty.

Manufacturer warranty periods and conditions vary depending on the brand and device.

If your new device develops a genuine manufacturing fault, you can either:

  • Return the device to imFixed with proof of purchase so that we can inspect and diagnose the fault, or
  • Contact the manufacturer directly to arrange warranty support or repair under the manufacturer's warranty

Where a repair is the appropriate remedy, imFixed can arrange for the device to be repaired or processed through the applicable manufacturer's warranty.

Alternatively, customers may choose to deal directly with the manufacturer for warranty support or repairs where available.

Depending on the fault, when it is reported, the circumstances and your statutory consumer rights, the appropriate remedy may include a:

  • Repair
  • Replacement
  • Refund

Manufacturer Warranty Does Not Normally Cover

  • Accidental or impact damage
  • Liquid damage
  • Misuse or neglect
  • Unauthorised repairs or modifications
  • Cosmetic damage caused after purchase
  • Normal wear and tear

Brand-new devices also have a 14-day return period, subject to the conditions explained in our Delivery & Returns Policy.

Nothing in the manufacturer's warranty affects your statutory consumer rights against imFixed as the retailer.

Accessories

Accessories including chargers, cables, cases, headphones and similar products are covered against manufacturing defects only.

Warranty periods may vary depending on the individual product and manufacturer.

The warranty does not cover:

  • Physical damage
  • Accidental damage
  • Misuse
  • Liquid damage
  • Normal wear and tear

What Is Not Covered – All Warranties

Unless specifically stated otherwise, warranties do not cover:

  • Accidental or impact damage
  • Liquid damage
  • Cosmetic damage
  • Normal wear and tear
  • Software faults not caused by imFixed
  • Unauthorised repairs or modifications
  • Customer misuse or neglect
  • Damage caused after the repair or purchase
  • Devices or products that have changed ownership

Any signs of accidental damage, liquid damage or third-party interference affecting a part fitted by imFixed may invalidate the warranty for that repair.

Important Information

Customers are responsible for backing up their data before providing a device to imFixed for repair.

imFixed cannot guarantee against data loss or corruption during diagnosis or repair.

Devices originally manufactured as water-resistant or waterproof cannot be guaranteed to remain waterproof after they have been opened for repair.

Where a device's frame, housing or structure has previously been damaged, cosmetic imperfections may remain after repair.

Devices or products that have not been collected within 60 days after customers have been notified that they are ready may be disposed of responsibly where permitted.

Refunds, Repairs & Replacements

For repairs carried out by imFixed, we will normally attempt to correct a covered fault before considering a refund.

For refurbished and new devices, the appropriate remedy will depend on:

  • The nature of the fault
  • When the fault is reported
  • The condition of the device
  • The applicable warranty
  • The customer's statutory consumer rights

Where applicable, imFixed may provide a repair, replacement or refund.

Nothing in this policy limits or excludes a customer's statutory consumer rights.

Making a Warranty Claim

Please retain your receipt or order confirmation.

To make a warranty claim, contact us and provide:

  • Your name
  • Order number
  • Repair or purchase date
  • Device details
  • A description of the problem

Contact imFixed:

Please include your name, order number, repair or purchase date, and a description of the issue.

Warranty Claim Form

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