Apple Independent Repair Provider

FAQs

Please read our FAQs page to find out more.

What happens if you can’t repair my device?

In most cases we are able to fix most issue on all devices but if your device is the anomaly will return to you and refund you for the issue.

Where is the store based?

Our store is based in Bolton in Greater Manchester. The address is:
imFixed
101 Tonge Moor Road,
Bolton, BL2 2DL

What Warranty comes with the repair of my device?

Most repairs come with 12 months warranty not including wear and tear and any damage.

What to do if we are not local to fix your device?

We have a mail-in option for customers who are not local to Bolton, which allows the customers device to be collected from the comfort of there own home with the peace of mind that it is fully insured and protected. If your within 20 miles of the store we also offer a call out repair which is where we come to you and repair your device outside home or desired location.

How long do Mail-in repairs usually take?

Once we have received the device it could take 1-3 days, if the repair is more complex or we diagnose further issues, it could possibly take a few more days.

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iPhone 11 Pro Full Diagnostic Service

Brand – Apple
Model – iPhone 11 Pro

✅ 12-Month Parts Warranty – Applies to eligible replacement parts, excluding accidental damage
✅ Discounted Screen Protection – Help reduce the risk of future screen damage
✅ UK-Wide Mail-In Service – Send your device to us for assessment, with a typical turnaround of 1–3 working days depending on the work required

Is your iPhone 11 Pro behaving unexpectedly, but you're unsure what is causing the problem? Our iPhone 11 Pro Full Diagnostic Service helps identify potential hardware and software faults before you decide on the next steps. Whether your phone won't turn on, the battery drains quickly, the device overheats or you experience signal problems, our technicians can assess the issue.

At ImFixed, our experienced technicians carry out diagnostic checks using appropriate tools and testing procedures. We assess issues involving the display, battery, charging port, cameras, connectivity and other components, as well as potential software problems. Once the assessment is complete, we'll explain our findings and provide a clear quote for any recommended replacement work, with no obligation to proceed.

Our aim is to help you understand the possible cause of the fault and the available options before committing to additional work. Some intermittent or complex faults may require further testing and cannot always be identified during an initial assessment.

Common Checks Included:

  • Battery health and performance assessment
  • Logic board and power-related fault assessment
  • Touchscreen and display response testing
  • Software and iOS troubleshooting
  • Camera, sensor and Face ID checks
  • Charging port and button testing
  • Mobile signal, Wi-Fi and Bluetooth connectivity checks

Why Choose ImFixed for Your Diagnostic Service?

  • No Fix, No Fee – Subject to applicable diagnostic service terms
  • Free Diagnostics – Available when you proceed with eligible replacement work
  • Experienced Technicians – Over 30 years of combined technical experience
  • 12-Month Parts Warranty – On eligible replacement parts, excluding accidental damage
  • Same-Day Service – Available in many cases at our Bolton store, subject to parts availability and diagnostic results
  • UK-Wide Mail-In Service – Convenient assessment options for customers across the UK

Whether you're unsure what is wrong with your iPhone 11 Pro or need an assessment before deciding on replacement work, ImFixed can help you understand the issue and the recommended next steps.

You can visit our Bolton store, arrange a UK-wide mail-in assessment or enquire about our local call-out service within 20 miles of Bolton, subject to availability.