Apple Independent Repair Provider

FAQs

Please read our FAQs page to find out more.

What happens if you can’t repair my device?

In most cases we are able to fix most issue on all devices but if your device is the anomaly will return to you and refund you for the issue.

Where is the store based?

Our store is based in Bolton in Greater Manchester. The address is:
imFixed
101 Tonge Moor Road,
Bolton, BL2 2DL

What Warranty comes with the repair of my device?

Most repairs come with 12 months warranty not including wear and tear and any damage.

What to do if we are not local to fix your device?

We have a mail-in option for customers who are not local to Bolton, which allows the customers device to be collected from the comfort of there own home with the peace of mind that it is fully insured and protected. If your within 20 miles of the store we also offer a call out repair which is where we come to you and repair your device outside home or desired location.

How long do Mail-in repairs usually take?

Once we have received the device it could take 1-3 days, if the repair is more complex or we diagnose further issues, it could possibly take a few more days.

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iPhone 13 Full Diagnostic Service

Brand – Apple
Model – iPhone 13

✅ 12-Month Parts Warranty – Applies to eligible replacement parts, excluding accidental damage
✅ Discounted Screen Protection – Help protect your screen from future damage
✅ UK-Wide Mail-In Service – Send your device to us and get it back within 1–3 working days, depending on the work required

When your iPhone 13 isn't working as expected and you're unsure what's causing the problem, our iPhone 13 Full Diagnostic Service can help identify the fault. Whether you're experiencing a hardware issue, software problem or an unexplained performance issue, our experienced technicians will assess your device and recommend the appropriate next steps.

At ImFixed, we understand how frustrating unexpected phone problems can be. Our diagnostic service helps investigate issues such as battery drain, charging faults, camera problems, audio issues and potential internal damage. We'll explain our findings and recommend a suitable solution, whether that involves a component replacement, software troubleshooting or further assessment.

🛡️ No guesswork – just clear findings and practical advice.

Our technicians use appropriate diagnostic tools and their hands-on experience to investigate faults. Once the assessment is complete, we'll provide a clear quote for any recommended work before proceeding, so you can make an informed decision without pressure.

Why Choose ImFixed for iPhone 13 Diagnostic Service?

  • Professional hardware and software diagnostic checks
  • Clear findings, recommended next steps and transparent pricing
  • 12-month parts warranty on eligible replacement parts, excluding accidental damage
  • Experienced technicians with over 30 years of combined technical experience
  • Price Match Promise, subject to applicable terms
  • Free diagnostic checks, where applicable to the service

Need your device assessed? Choose our walk-in service at the Bolton store, UK-wide mail-in service or local call-out service within 20 miles of Bolton, subject to availability.

Nationwide Service

Send your iPhone 13 to us through our UK-wide mail-in service. The typical turnaround is 1–3 working days, depending on the fault, the work required and parts availability. Alternatively, visit our Bolton store for an assessment, with same-day diagnostic service available in many cases.

🛠️ If you need help identifying a problem with your iPhone 13, speak to an ImFixed technician. We'll assess the issue, explain the findings and provide a quote for any recommended work before proceeding.